Communication & Collaboration Solutions Communication and Collaboration Platform

The best way to determine real value on any business or technology initiative is by decreasing time-to-value. Unisys understands that to build enthusiasm for any communications and collaboration process, results must be shown – quickly. That’s why we implement a robust, flexible set of “building blocks” that utilize our years of experience, advanced technology, and strong partnerships to jumpstart the process.

At Unisys we understand that creating a unified communications and collaboration platform is not a new idea, however, what dictates how this context is consumed, is. While knowledge is still power, the one best able to use this knowledge has the edge. As such, the method utilized to share this knowledge is just as important as how quickly it is produced.

For example instant messaging (IM) and Voice over IP (VoIP) have become increasingly popular in most companies. The issue now becomes:

• How can the company leverage these new mediums while maintaining the ability to capture, archive and search conversion strings to provide insights into customer service trends and opportunities and adhering to compliance standards and regulatory requirements.
• How can you ensure that these new communication and collaboration solution opportunities provide true business productivity gains.

If properly implemented, a unified communications platform offers a great deal of potential. Those that are quick to embrace unified communication and collaboration within the context of their core business processes stand to gain a great deal, while those that do not adapt, or adapt slowly will find that both the industry and the technology have left them behind. 

Unisys believes that having an infrastructure management platform that allows unified communication and collaboration initiatives to be developed stand to gain a great deal in terms of the pace at which ant the platform upon which:

• New services can be, and are deployed
• New transactions capabilities are developed
• New relationships are created and managed
• New analytical insights are gained

At a minimum, the time spent managing these new forms of communication, can be reduced if solutions are effectively deduced, connected to core business applications and provided to employees.