Check-In Assistant

Airports are focused on improving customer service for passengers and increasing agent productivity – all while maintaining the highest levels of security. One key area is the check-in process.

Unisys knows the challenges airports face. Our Airport Check-In Assistant is designed to streamline passenger processing so your agents can provide faster, more personalized service while adhering to strict security processes.

The solution offers

• Quick access to complete customer data including passenger name, flight number and date; seat assignment; baggage status; and the need for any special services. 
• Intuitive interfaces, easy-to-use screens and logical information entry prompts to expedite the check-in process.

Airport Check-In Assistant is a PC/LAN-based application built around open systems standards. It allows simultaneous connectivity to multiple hosts, which means that agents sign in only once to gain access the host system by simply entering a flight number. The user interface lets them perform routine and complex passenger check-in transactions with minimal training.

Additionally, agents can access even more data through an interface with our Customer Loyalty Solution. This operational database contains travel patterns, personal preferences and interests, corporate or social affiliations, and any recent incidents or customer communications that were logged by your service center. The benefit? Agents can provide more personalized service and carry out appropriate service-recovery actions.

Drive revenue and profitability by serving valued customers better. Contact Unisys today to see how we can help you with Airport Check-In Assistant System.