uk banner

Starbucks Taps Unisys to Provide IT Services Supporting International Growth Strategy


BLUE BELL, Pa., October 24, 2006 – Unisys Corporation (NYSE:UIS) today announced that Starbucks Corporation (NASDAQ: SBUX), the world’s leading specialty coffee company, has selected Unisys to provide information technology services supporting Starbucks aggressive global expansion.

 

As part of its sourcing strategy, Starbucks has turned to Unisys as its IT infrastructure services partner to simplify the deployment and management of standard IT infrastructure services used in international Starbucks retail stores, support centers, and manufacturing facilities. These services will deliver enhanced support to Starbucks as it expands its presence from over 3,600 to 20,000 stores in international markets.

 

“Our Global IT Infrastructure Program delivers standard services to our international markets in support of Starbucks growth targets,” said Brian Crynes, chief information officer for Starbucks. “We chose Unisys based on our confidence in their global service delivery model that supports our growth requirements.”


Under the terms of the agreement, Unisys will support Starbucks operations in several countries including: retail stores, regional and district support centers, and manufacturing facilities. The broad range of IT management and infrastructure services includes the following:

  • Service desk and help desk services to manage service events and provide single-point-of-contact assistance;
  • Data center services, network and server monitoring and support;
  • Equipment procurement, configuration and maintenance, as well as asset tracking and installs, moves, adds, and changes (IMACs) for a wide range of devices;
  • Business continuity and recovery consulting services;
  • Global program management to plan and implement the services and to coordinate service delivery.

In addition, Unisys will provide IT security services for Starbucks North American operations.

 

“We are pleased to have the opportunity to partner with Starbucks to achieve even greater international growth and recognition,” said Randy Hendricks, president, Unisys Global Outsourcing and Infrastructure Services. “Our companies share an entrepreneurial spirit and a passionate commitment to customer service and innovation. We believe that Unisys global IT services expertise will help Starbucks attain its strategic expansion and enhance the service experience for both Starbucks customers and its people.”

 

 

About Starbucks
Through the dedication of our passionate partners (employees), Starbucks Coffee Company has transformed the way people in 37 countries enjoy their coffee, one cup at a time. Starbucks is the premier purveyor of the finest coffee in the world, with nearly 12,000 retail locations in North America, Latin America, Europe, the Middle East and the Pacific Rim. The Company is committed to offering its customers the highest quality coffee and human connection through the Starbucks Experience, while striving to improve the social, environmental and economic well being of its partners, coffee farmers, countries of coffee origin, and the communities which it serves. For more information, visit www.starbucks.com.



About Unisys
Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations. For more information, visit www.unisys.com.

###
RELEASE NO.: 1006/8720
Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.

Contacts

Brian Daly, Unisys, 215-986-2214
brian.daly@unisys.com

 

Jennifer Kuhl, Peppercom, 212-931-6111
jkuhl@peppercom.com