Europcar Sticks with Unisys for Infrastructure Outsourcing Services

Unisys to deliver expanded services to European vehicle rental leader

Paris, France, January 20, 2005 – Unisys Corporation (NYSE: UIS) today announced that Europcar, the European leader in automobile rentals, has awarded Unisys a five-year contract renewal for infrastructure outsourcing services.  In an expanded program, Unisys will provide installation, management and support services for PCs, mobile systems, printers and other components of the distributed infrastructure in Europcar's seven head offices and 1,500 commercial agencies throughout Europe.

"Unisys meets our intensive quality and responsiveness demands," explained Stefan Ostrowski, Europcar director of information systems and director of the group's internal IT services company. "Unisys offers services at competitive prices and has succeeded in creating a relationship of mutual trust with us throughout Europe."

Unisys will provide approximately 25 people to handle management, support and maintenance services for Europcar's head offices and agencies.  Unisys will also provide support and maintenance for the IT network equipment at Europcar's head offices.

On average, Unisys personnel resolve some 10,500 service requests for Europcar per year. An expanded Unisys program management office (PMO) will manage all installation, management and support services, schedule service calls and manage the service event resolution lifecycle.

Jos Schoemaker, vice president and general manager, Global Infrastructure Services, Unisys Europe, Middle East & Africa said, "This relationship demonstrates that our customers recognize Unisys expertise in infrastructure outsourcing. Unisys global service delivery processes and infrastructure – and our expert service professionals – enable us to create exceptional value for our clients."
 

About Europcar
A subsidiary of the Volkswagen group, Europcar is present in 118 countries, with a network of 2,600 commercial agencies. In terms of sales figures, market share and earnings, Europcar is the European leader in car rentals. Its competitive differentiation strategy is notably based on the quality of the services offered to the customer, both upstream and downstream of the rental. Indeed, Europcar strives to ensure the simplicity of the reservation processes, the quality of customer relations and the uniformity of its services on an international level. Europcar also demonstrates unique commercial efficiency on the market, notably with regard to the management of its relations with its professional customers and partners. Europcar has a stock of 226,000 vehicles, and acquires 250,000 new vehicles every year. In 2003, some 6,000,000 reservation requests were processed.

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