2005 Service Excellence Awards

Wherever you go in the business world, everybody at least nods in the direction of customer service. Yet customer service is continually developing, so that what was acceptable just a few years ago will not do now.

Increasingly, companies cannot differentiate through their products or services, yet even customer relationship management is not the issue. What is important is the customer relationship experience, and a willingness to learn from experience and from others.

In keeping with this, Unisys and Management Today magazine joined forces in 1996 to co-sponsor the Service Excellence Awards with two key objectives:

• To recognise those organisations that excel at serving customers
• To provide feedback and share good practices enabling entrants to improve their performance

There are plenty of business awards around. But when the ceremonies are over and the gongs have been handed out, what do they all actually mean in pure business terms? Do they deliver value to you as an entrant by helping your organisation to learn and grow? We’d say not enough.

Now in their tenth year, our awards measure organisational performance against a rigorous model of customer-focused service excellence best practice; a model that examines all aspects of a business - from customers, processes and employees, to leadership, culture and agility.  More details aboiut the Service Excellence Awards.

More than 950 organisations have now been assessed against this model, with overall winners including TNT Express Services, London Borough of Bromley, Nationwide Building Society and Happy Computers.  The overall award for 2004 went to first direct , one of the UK's leading direct banking firms.  Find more details on our 2004 Service Excellence Award winners here. 

The 2005 Awards were launched on 1st December 2004. The closing date for receipt of entries is Thursday 31st March 2005.  Register today at the Service Excellence Awards Website.