Service Excellence Awards About the Awards

The Service Excellence Awards are open to any UK based enterprise - not just to commercially orientated businesses, but also to public service organisations and charities.

There are five main award categories:

• Business to Business Services - includes logistics and business services
• Retail and Consumer Services - includes travel and utilities
• Financial Services - includes banks, building societies, insurance and investment services
• Manufacturing/Engineering - includes construction and process industries
• Public Services - including government, education, and not-for-profit organisations

The awards take a broad perspective of service excellence, considering it to be everything an organisation does to profitably win, satisfy and retain customers:

Customer Intelligence:

this vector of the assessment addresses how you build an understanding of the needs and expectations of your customers, and how they perceive your performance.

Operational Effectiveness:

this vector of the assessment addresses how effective your service delivery programmes and processes are, and how easy your organisation is to do business with.

Engaging People:

this vector of the assessment addresses how well you have inspired the hearts and minds of people across your organisation.

Leadership & Values:

this vector of the assessment addresses the direction and culture of the organisation, and how successfully your values a leadership create a passion for customers.

Organisational Agility:

this vector of the assessment addresses how well your organisation anticipates and responds to the changing world.

The 2005 Awards were launched on 1st December 2004. The closing date for receipt of entries is Thursday 31st March 2005.  Register today at the Service Excellence Awards Website.